Delivery

UK Standard Delivery

Orders placed before 11:00am will be sent out on the same day and will take 3-5 working days.

Orders placed after 12:00pm will be sent out the following working day.

UK Next Day Delivery

Orders placed before 11:00am will be sent out on the same day and will be with you the next working day.

Orders placed after 12pm will be sent out the following working day. 

CLICK & COLLECT - Local Collection

If you are local to Nottingham and would like to collect your item from the Lane studio for free, please get in touch to arrange a time. Let us know before you place your order so that we don't charge you for shipping. 

Lane Studio Shop

Our studio shop is now open every Saturday and weekdays by appointment, giving you the chance to see the products in real life and where they're made. 

International Delivery

We are happy to deliver our products all over the world. If your country does not appear on the list of shipping destinations, please contact us and we will be happy to organise this for you.

Twin Tone Lampshades sent to Australia, New Zealand, South Korea and USA will be sent flat packed due to high shipping costs. We will include instructions on how to assemble them, but please do contact us at any time if you have any questions or queries. 

Tracking

You will receive tracking information as soon as your order is despatched. Please get in touch if you need to give us specific delivery instructions.


Returns

You can return your product within 30 days of receipt and we’ll give you a full refund. The item  must return to us in its original saleable condition. The customer is responsible for the shipping and additional postage charges. 

Please let us know before you send your item back. 

If your item is damaged on arrival please let us know by email and then send it back to us within 14 days of the delivery date. When we've received it, we’ll send you a new one. In this instance, return postage will be refunded to you.


Exchange

If you want to swap your product for a different colour, please let us know and we will happily arrange this for you. 

Please send all returns and exchanges to:

Lane, Primary Studios, 33 Seely Road, Nottingham, NG7 1NU.